While researching services WCL offers there was a running theme of WCL being accessible. This is a big strength and shows they care about the communities they are a part of:
Accessible to speakers of other languages
WCL offers collections of books and newspapers in multiple languages. They have a Multicultural Community Customer Specialist works to improve WCL services to speakers of other languages. The library guide is translated into 30 different languages. WCC service users can request a translator, this includes WCL. WCL recognises Wellington is a diverse place and is aiming to be accessible to migrants. WCL also offers English Language Conversations classes at three of their branches.
WCL offers collections of books and newspapers in multiple languages. They have a Multicultural Community Customer Specialist works to improve WCL services to speakers of other languages. The library guide is translated into 30 different languages. WCC service users can request a translator, this includes WCL. WCL recognises Wellington is a diverse place and is aiming to be accessible to migrants. WCL also offers English Language Conversations classes at three of their branches.
Accessible to people on lower incomes
Newtown branch is currently closed for four months for maintenance and upgrades. While closed WCL is providing a free shuttle between Newtown and Kilbirnie library and has arranged for reserves to be picked up at an alternative location in Newtown. Newtown has a high social deprivation index (1024.00) meaning it may be harder for residents to access other library branches without these measures. People with community services can borrow DVDs and CDs for half the usual fee.
Newtown branch is currently closed for four months for maintenance and upgrades. While closed WCL is providing a free shuttle between Newtown and Kilbirnie library and has arranged for reserves to be picked up at an alternative location in Newtown. Newtown has a high social deprivation index (1024.00) meaning it may be harder for residents to access other library branches without these measures. People with community services can borrow DVDs and CDs for half the usual fee.
Accessible to people with disabilities
WCL offers a free service for people who are permanently housebound. Talking books are available for free for people who are unable to use printed material because of a disability. People with sight impairments (that qualify them for Royal New Zealand Foundation of the Blind can borrow CDs and DVDs are no cost. WCC has large print collections at all sites and magnifying glasses at Johnsonville and Central. Oticon assisted hearing system at several branches. Free DVD rental for members of the Deaf Association. Smartview, ZoomText, ScannR, Oticon assisted hearing system, Video Relay are technologies available at WCL Central for people with sensory disabilities. Team members at many branches have a basic knowledge of sign language. All branches are wheelchair accessible.
WCL offers a free service for people who are permanently housebound. Talking books are available for free for people who are unable to use printed material because of a disability. People with sight impairments (that qualify them for Royal New Zealand Foundation of the Blind can borrow CDs and DVDs are no cost. WCC has large print collections at all sites and magnifying glasses at Johnsonville and Central. Oticon assisted hearing system at several branches. Free DVD rental for members of the Deaf Association. Smartview, ZoomText, ScannR, Oticon assisted hearing system, Video Relay are technologies available at WCL Central for people with sensory disabilities. Team members at many branches have a basic knowledge of sign language. All branches are wheelchair accessible.
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